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Extension Not Loading

If Chromentum isn't appearing in your new tab, try these solutions to get it working.

Quick Fix (Works 80% of the Time)

  1. 1. Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to hard refresh
  2. 2. Open a completely new tab (Ctrl+T or Cmd+T)
  3. 3. If still not working, restart Chrome completely

Common Symptoms

Default Chrome New Tab

You see Chrome's default new tab page with search bar and most visited sites instead of Chromentum.

Black or Blank Screen

New tab shows a black screen, blank page, or loading indicator that never finishes.

Extension Error Message

Chrome shows an error message like "Extension not found" or "Failed to load extension".

Partial Loading

Some elements appear but others are missing (no weather, no background image, etc.).

Step-by-Step Solutions

1
Check Extension Status

First, verify that Chromentum is properly installed and enabled:

  1. a.
    Type chrome://extensions/ in your address bar and press Enter
  2. b.
    Look for "Chromentum" in the list of extensions
  3. c.
    Make sure the toggle switch is ON (blue)
  4. d.
    Check that it says "No errors" under the extension name

If Chromentum is not in the list: You need to reinstall it from the Chrome Web Store.

2
Clear Browser Cache & Data

Corrupted cache can prevent extensions from loading properly:

Method 1: Quick Clear

  1. 1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
  2. 2. Select "All time" as time range
  3. 3. Check "Cached images and files"
  4. 4. Click "Clear data"
  5. 5. Restart Chrome

Method 2: Extension Data

  1. 1. Go to chrome://extensions/
  2. 2. Find Chromentum and click "Details"
  3. 3. Scroll down to "Extension options"
  4. 4. Click "Clear storage and reset"
  5. 5. Refresh your new tab

3
Disable Conflicting Extensions

Other new tab extensions can conflict with Chromentum:

Common Conflicting Extensions:

  • • Momentum
  • • Infinity New Tab
  • • Speed Dial 2
  • • Any other "New Tab" extensions

Temporarily disable these extensions, then test if Chromentum works. You can re-enable them later if they don't conflict.

4
Check Chrome Version & Update

Chromentum requires Chrome version 88 or newer:

  1. 1. Click the three dots menu (⋮) in Chrome
  2. 2. Go to Help → About Google Chrome
  3. 3. Chrome will check for updates automatically
  4. 4. Restart Chrome if an update was installed
  5. 5. Try opening a new tab again

5
Reinstall Chromentum

If nothing else works, a clean reinstall usually solves the problem:

  1. 1. Go to chrome://extensions/
  2. 2. Find Chromentum and click "Remove"
  3. 3. Restart Chrome completely
  4. 4. Visit the Chrome Web Store
  5. 5. Click "Add to Chrome" to reinstall
  6. 6. Open a new tab to test

Note: You'll need to reconfigure your settings after reinstalling, but your premium subscription will remain active.

Advanced Solutions

If the basic solutions didn't work, try these advanced troubleshooting steps:

Chrome Profile Issues

  • • Try creating a new Chrome profile
  • • Install Chromentum in the new profile
  • • Test if it works there
  • • If yes, your main profile may be corrupted

System-Level Issues

  • • Disable antivirus temporarily
  • • Check if corporate firewall blocks it
  • • Try on a different network
  • • Restart your computer

Check for Error Messages

If you're comfortable with technical details, check Chrome's developer console for error messages:

  1. 1. Open a new tab where Chromentum should appear
  2. 2. Press F12 (or right-click and select "Inspect")
  3. 3. Click the "Console" tab
  4. 4. Look for red error messages
  5. 5. Take a screenshot if you see any errors

Common error messages and their meanings:

  • • "Failed to load resource" - Network or server issue
  • • "Cannot read property" - JavaScript error, try reinstalling
  • • "Permission denied" - Extension permissions issue

Still Having Issues?

If none of these solutions worked, our support team is here to help. Please include the following information:

System Information

  • • Chrome version (chrome://version/)
  • • Operating system (Windows/Mac/Linux)
  • • Any error messages from console
  • • Screenshot of the issue

What You've Tried

  • • Which solutions from this guide you tried
  • • When the problem started
  • • Whether it worked before
  • • Any other extensions installed
Contact Support

Related Articles

Installation Guide

Step-by-step guide to installing Chromentum properly

Background Issues

Fix problems with background images not loading

Performance Issues

Improve extension performance and loading speed